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Last updated: 27 July 2026
This Refund & Cancellation Policy explains when purchases may be cancelled, when refunds may be available, and which transactions are not eligible for refunds.
Because SPRL offers multiple products with different billing models, refund eligibility may vary depending on whether the purchase relates to a wallet recharge, subscription, prepaid package, usage-based service, enterprise agreement, or another commercial arrangement.
By purchasing or using any paid SPRL service, you agree to this Refund & Cancellation Policy together with our Terms of Service and other applicable legal policies.
This policy applies to all paid SPRL products and services unless a separate written enterprise agreement or product-specific commercial contract states otherwise.
This includes, but is not limited to:
Customers may request cancellation of eligible purchases by contacting SPRL Support through our Contact page or official support channels.
Where cancellation is permitted, requests should normally be submitted within 7 days of the original purchase.
Submitting a cancellation request does not automatically guarantee approval. Each request is reviewed according to this policy and any applicable product-specific terms.
Refunds may be considered for eligible purchases where:
Approval of refunds remains at SPRL's discretion except where refunds are required under applicable consumer protection laws.
Wallet recharge amounts are prepaid deposits that enable customers to purchase eligible SPRL services. Wallet recharges are non-refundable except where required by applicable law.
Rechargeing your wallet does not constitute the purchase of a specific product or service. It simply adds prepaid balance that may later be used for eligible services.
Customers are encouraged to recharge only the amount they reasonably expect to use.
Subscription purchases provide access to the selected service for the applicable billing period.
Once a subscription has commenced or the subscribed service has been used, subscription fees are generally non-refundable unless otherwise required by applicable law or specifically stated for that product.
Certain SPRL products are offered as prepaid packages that include a fixed quantity of service usage, credits, messages, or other product-specific resources.
Unless otherwise stated, package purchases become non-refundable once:
Many SPRL services are billed according to actual usage. Charges are calculated only when eligible billable activities occur and are automatically deducted from your available wallet balance where wallet billing applies.
Because these services are consumed immediately as they are used, charges for completed usage are generally non-refundable.
Examples of billable usage may include resource creation, API requests, messaging activity, verification requests, analytics processing, or other measurable service consumption depending on the product.
Promotional credits, Bonus Credits, referral rewards, campaign incentives, or similar promotional balances are issued without monetary consideration and therefore cannot be:
SPRL reserves the right to modify or discontinue promotional programmes at any time.
If you believe you have been charged more than once for the same transaction, please contact SPRL Support as soon as reasonably possible.
Where our investigation confirms that a duplicate payment or billing error has occurred, SPRL will take appropriate corrective action, which may include a refund or account credit where applicable.
If a payment cannot be completed successfully, the associated purchase, recharge, or subscription will not be processed until payment has been successfully received.
If your financial institution confirms that payment has been completed but your SPRL account has not been updated, please contact our Support team with the relevant payment reference so the transaction can be investigated.
Where a refund is approved, SPRL will normally process the refund using the original payment method used for the purchase, unless otherwise required by law or agreed by both parties.
Depending on the payment method, refunds may be processed through:
Actual processing times depend on the customer's financial institution or payment provider and are outside SPRL's control.
Unless otherwise required by applicable law, the following transactions are generally non-refundable:
| Transaction | Refund Eligibility |
|---|---|
| Wallet Recharges | Not Refundable |
| Consumed Usage-Based Services | Not Refundable |
| Activated Subscription Periods | Not Refundable |
| Activated or Partially Used Packages | Not Refundable |
| Expired Promotional Credits | Not Refundable |
| Bonus Credits | Not Refundable |
| Services Suspended Due to Policy Violations | Not Refundable |
| Charges Resulting From Authorised Account Usage | Not Refundable |
Customers are responsible for reviewing product descriptions, pricing information, billing terms, subscription details, and service documentation before making a purchase.
Customers should also regularly monitor their wallet balance, subscriptions, invoices, and service usage to avoid unexpected interruptions or failed renewals.
If you believe a charge, invoice, or payment recorded in your SPRL account is incorrect, you should notify SPRL as soon as reasonably possible after the transaction becomes available.
To help us investigate your request efficiently, please include:
SPRL will review the information provided and, where appropriate, investigate with the relevant payment provider before making a final decision.
To protect customers and maintain the security of our platform, SPRL may delay, suspend, reject, or cancel transactions that appear to involve fraud, unauthorised payment activity, identity misuse, or other suspicious behaviour.
Additional verification may be requested before processing certain transactions or refund requests.
Enterprise customers operating under a separately negotiated agreement may have customised commercial terms, billing arrangements, refund provisions, or cancellation conditions.
Where a signed enterprise agreement conflicts with this Refund & Cancellation Policy, the terms of the enterprise agreement will apply to the extent of that conflict.
SPRL may update this Refund & Cancellation Policy from time to time to reflect changes in our products, payment methods, legal requirements, business operations, or customer support processes.
The latest version will always be published on this page together with the effective date shown at the top of the policy.
Changes apply prospectively unless otherwise required by applicable law.
Eligible cancellation requests may be submitted within 7 days of purchase. Approval depends on the product purchased, whether the service has been used, and the terms of this policy.
No. Wallet recharges are prepaid deposits and are generally non-refundable except where required by applicable law.
Generally, no. Charges for services that have already been consumed or delivered are not refundable.
Please contact SPRL Support with both payment references. If a duplicate payment is confirmed, appropriate corrective action will be taken.
Approved refunds are normally processed back to the original payment method used for the purchase.
Processing begins after refund approval. The time taken for funds to appear depends on your bank, card issuer, or payment provider.
No. Bonus Credits are promotional in nature and cannot be redeemed for cash or transferred to another account.
If you have any questions regarding cancellations, refunds, payments, subscriptions, wallet transactions, invoices, or billing matters, please contact us.
Email: [email protected]
Website: https://insprl.com
By purchasing, subscribing to, recharging your wallet, or using any paid SPRL product or service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy together with the applicable SPRL Terms of Service and other legal policies.
If you do not agree with any part of this policy, you should not purchase or continue using the affected paid services.
SPRL is committed to providing clear pricing, transparent billing, fair refund practices, and responsive customer support. We continually review our commercial policies to ensure they remain accurate, consistent, and aligned with the services we provide.
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