Overview

Completing your profile helps personalize your SPRL experience and ensures your account information is accurate. Your profile details are used for account management, billing, notifications, invoices, security, and product settings.

Keeping your profile up to date also helps provide a smoother experience when using multiple SPRL products and services.

Accessing Your Profile

1. Sign in to your SPRL account.
2. Click your profile icon in the top-right corner.
3. Open My Account or Account Settings.
4. Update the required information.
5. Click Save Changes.

Profile Information You Can Manage

Profile Photo

Adding a profile photo makes your account easier to recognize, especially if you use multiple SPRL products.

You can upload, replace, or remove your profile photo whenever needed.

Update Your Timezone

Setting the correct timezone ensures that reports, analytics, campaign schedules, login history, and activity timestamps are displayed accurately.

If you move to a different region, remember to update your timezone in your account settings.

Choose Your Currency

SPRL supports multiple currencies for eligible accounts, allowing you to view pricing and wallet balances in your preferred currency.

Supported currencies include:

• Indian Rupee (INR)
• US Dollar (USD)
• Euro (EUR)
• British Pound (GBP)

Manage Your Security

Your account settings also include important security options.

• Change your password.
• Enable Two-Factor Authentication (2FA).
• Review recent login sessions.
• Manage your API credentials.

Best Practices

• Keep your contact information up to date.
• Use your official company name for business accounts.
• Add your GSTIN if applicable for invoicing.
• Select the correct timezone before scheduling campaigns.
• Enable Two-Factor Authentication to improve account security.
• Review your account details periodically.

Troubleshooting

I can't change my email address

For security reasons, your primary email address cannot be changed after your account has been created.

Why are my campaign times incorrect?

Check that your account timezone is set correctly. Updating your timezone ensures reports and scheduled activities use the correct local time.

I forgot my password

Use the password recovery option on the sign-in page to reset your password securely.

Frequently Asked Questions

Can I update my company information later?

Yes. Company details, address, GSTIN, and most profile information can be updated at any time.

Can I change my profile photo?

Yes. You can upload, replace, or remove your profile photo whenever required.

Can I change my account email?

No. For security reasons, the primary email address associated with your account cannot be changed.

Should I enable Two-Factor Authentication?

Yes. Two-Factor Authentication provides an additional layer of protection and is recommended for all accounts.