Overview

If you've forgotten your SPRL account password, you can securely reset it using the password recovery process. Resetting your password allows you to regain access to your account without affecting your products, subscriptions, wallet balance, or account settings.

For security reasons, password reset requests are verified before a new password can be created.

How to Reset Your Password

1. Open the SPRL sign-in page.
2. Click Forgot Password?
3. Enter the email address associated with your SPRL account.
4. Submit your password reset request.
5. Check your email for the password reset instructions.
6. Open the password reset link.
7. Create and confirm your new password.
8. Sign in using your new password.

Choosing a Strong Password

When creating a new password, follow these recommendations to improve your account security:

• Use a long password with a combination of uppercase and lowercase letters, numbers, and symbols.
• Avoid using common words or predictable patterns.
• Do not include personal information such as your name or date of birth.
• Use a password that is unique to your SPRL account.

After Resetting Your Password

Once your password has been reset successfully:

• Sign in using your new password.
• Update your password manager, if you use one.
• Review your recent login sessions for any unfamiliar activity.
• Enable Two-Factor Authentication (2FA) if it is not already enabled.

If You Don't Receive the Reset Email

If the password reset email doesn't arrive within a few minutes:

• Check your Spam or Junk folder.
• Confirm that you entered the correct email address.
• Wait a few minutes and try again.
• Ensure you're using the same email address that was used to create your SPRL account.

If you still don't receive the email, contact SPRL Support for assistance.

Security Recommendations

Password recovery is designed to protect your account. To keep your account secure:

• Never share your password reset link with anyone.
• Complete the password reset only from a trusted device.
• Choose a strong, unique password.
• Enable Two-Factor Authentication after regaining access.
• Review your login history if you suspect unauthorised access.

Best Practices

• Use a password manager to store your passwords securely.
• Never reuse passwords from other websites.
• Reset your password immediately if you suspect it has been compromised.
• Keep your account recovery email accessible.
• Enable Two-Factor Authentication for additional protection.

Troubleshooting

I didn't receive the password reset email

Check your Spam or Junk folder, verify that you entered the correct email address, and request another reset if necessary.

The password reset link isn't working

Password reset links are intended for a single use and may expire for security reasons. If the link is no longer valid, submit a new password reset request.

I don't remember which email address I used

Try the email addresses you commonly use. If you're still unable to locate your account, contact SPRL Support for assistance.

I can sign in but want to change my password instead

If you already know your current password, you don't need to reset it. Instead, change your password from the Security section of your account settings.

Frequently Asked Questions

Will resetting my password delete my account data?

No. Resetting your password only updates your login credentials. Your products, short URLs, campaigns, subscriptions, wallet balance, and account settings remain unchanged.

Can I use my old password again?

For better security, it's recommended that you choose a completely new password that hasn't been used previously.

Can I reset my password without access to my email?

The standard password recovery process requires access to the email address associated with your account. If you've lost access to that email account, contact SPRL Support for assistance.

Should I enable Two-Factor Authentication after resetting my password?

Yes. Two-Factor Authentication adds an additional layer of security and helps protect your account from unauthorised access.