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Frequently asked questions about branded domains.
This article answers the most frequently asked questions about using custom domains with SPRL. It covers domain setup, DNS configuration, verification, SSL activation, branded links, and general domain management.
If you are setting up a custom domain for the first time, reviewing these FAQs can help you avoid common issues and complete the process successfully.
A custom domain is your own domain or subdomain that is used to create branded short links instead of using a generic short URL.
Branded domains improve brand recognition, increase trust, and provide a more professional appearance when sharing links.
Yes. You can connect an existing domain or subdomain by configuring the required DNS records.
No. You may use an existing domain that you already own or register a new one if preferred.
Navigate to Dashboard → Custom Domains, select Add Custom Domain, enter your domain, and follow the DNS configuration instructions provided by SPRL.
Yes. You must be able to add or modify the DNS records for the domain you want to connect.
Yes. Using a dedicated subdomain such as go.example.com or links.example.com is recommended when your primary domain already hosts a website.
Yes. Multiple custom domains can be managed from the same SPRL account, subject to your account or subscription limits.
SPRL automatically verifies your domain after detecting the required DNS configuration.
Verification usually completes after DNS propagation, which typically occurs within 24 hours.
Pending status generally means DNS propagation is still in progress or the DNS records cannot yet be validated.
No. Domain verification is completed automatically after the required DNS records are detected.
Yes. SSL activation begins automatically after successful domain verification.
No. Manual SSL installation is not required.
HTTPS becomes available only after domain verification and SSL activation have completed successfully.
It is recommended to wait until HTTPS has been activated before sharing branded links.
| Question | Answer |
|---|---|
| Do I need to update DNS records? | Yes. DNS configuration is required before verification can begin. |
| Can I change DNS records later? | Yes, but unnecessary changes may delay propagation. |
| How long does DNS propagation take? | Typically within 24 hours, depending on your DNS provider. |
| Should I keep changing DNS while waiting? | No. Allow propagation to complete before making additional changes. |
Yes. Domains that are no longer required can be removed from your SPRL account.
Yes. Multiple branded domains can be configured and managed from a single account.
Yes. Many organisations assign different branded domains to different campaigns, brands, or regions.
Yes. Every custom domain or subdomain must complete its own verification and SSL activation process.
| Issue | Possible Solution |
|---|---|
| Verification failed | Review your DNS records and ensure they exactly match the values provided by SPRL. |
| Domain remains pending | Wait for DNS propagation to complete. |
| SSL not active | Ensure domain verification has completed successfully. |
| Branded links not working | Verify that the domain is active and HTTPS has been enabled. |
| Topic | Summary |
|---|---|
| Domain Ownership | Verified automatically through DNS. |
| SSL | Enabled automatically after verification. |
| DNS Changes | Usually propagate within 24 hours. |
| Multiple Domains | Supported within the same account. |
| Website Migration | Not required. Your domain remains with your current registrar. |
Our support team is always happy to assist you.
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