Overview

Creating an email campaign in SPRL allows you to communicate with your customers using professionally designed HTML emails. You can compose emails from scratch, use saved templates, add attachments, personalise content, include CC or BCC recipients, and either send the campaign immediately or schedule it for later.

Before creating a campaign, ensure you have a verified sender email address, an active subscription, and at least one Recipient Group containing valid email addresses.

Create a New Email Campaign

1. Navigate to Dashboard → Mail Dashboard.
2. Click Compose New Mail.
3. Enter a campaign name.
4. Select the sender email address.
5. Select the recipient group.
6. Add a subject line.
7. Compose your email using the visual editor.
8. Optionally add CC or BCC recipients.
9. Add attachments if required.
10. Accept the Terms & Conditions.
11. Click Send Mail or schedule the campaign.

Campaign Fields

Using the Email Editor

The built-in visual editor allows you to create rich HTML emails without writing code.

You can:

• Format text using headings, colours, and alignment.
• Insert images and hyperlinks.
• Create tables and lists.
• Add buttons and other HTML content.
• Switch between visual editing and HTML where required.

Additional Campaign Features

Before Sending

Review the following before launching your campaign:

• Verify the sender email address.
• Confirm the selected Recipient Group.
• Review the subject line.
• Proofread the email content.
• Verify all links and images.
• Ensure attachments are correct.
• Include an unsubscribe link where appropriate.
• Send a test email to yourself before sending to all recipients.

Attachments

You can include supporting documents with your email campaign.

Retarget Campaigns

After a campaign has been sent, you can use the Retarget feature to create a follow-up campaign using recipients from a previous campaign.

Retargeting helps you quickly compose another email without recreating the recipient list.

Best Practices

• Use a clear and meaningful subject line.
• Choose a verified sender email address.
• Organise recipients using Recipient Groups.
• Keep email content clear and easy to read.
• Use templates for consistent branding.
• Always send a test email before sending to a large audience.
• Include an unsubscribe link for marketing emails.
• Review all links and attachments before sending.

Troubleshooting

I cannot send my campaign

Verify that all required fields have been completed, a verified sender email has been selected, and the Terms & Conditions have been accepted.

Why can't I choose a sender email?

The sender email address must first be added and approved in the Sender Mailing section.

My template is not available

Confirm that the template has been created and is available in the Templates section.

My attachment cannot be uploaded

Ensure the file format is supported and each attachment does not exceed the maximum permitted file size.

Frequently Asked Questions

Can I use saved templates?

Yes. Click Choose from Template to insert an existing email template.

Can I attach files?

Yes. Multiple attachments can be included, with each attachment supporting a maximum size of 5 MB.

Can I add CC and BCC recipients?

Yes. Both CC and BCC recipients can be included when composing a campaign.

Should I send a test email first?

Yes. Sending a test email helps verify formatting, images, links, and attachments before launching the campaign.