Overview

Before sending email campaigns, you should configure your sender email addresses and sending domain. Sender Mailing identifies who your emails are sent from, while Domain Verification helps establish your domain as an authorised sending source, improving email authentication and delivery.

Using verified business email addresses and a properly configured sending domain helps improve sender reputation and increases the likelihood that your emails reach recipients' inboxes.

Adding a Sender Email

Each email campaign must be sent from an approved sender email address.

1. Navigate to Dashboard → Master → Sender Mailing.
2. Click Add New Sender Email.
3. Enter a display name.
4. Enter your business email address.
5. Optionally add remarks.
6. Click Add Sender Email.

Sender Email Fields

Managing Sender Emails

The Sender Mailing section allows you to manage all approved sender email addresses associated with your account.

Configure Your Sending Domain

If you own your own domain, you can configure it for sending email campaigns.

1. Navigate to Dashboard → Master → Domains.
2. Click Add New Domain.
3. Enter the domain you own.
4. Select the required Email Route.
5. Click Configure this Domain.
6. Complete the required DNS or nameserver configuration.

Domain Information

Important Recommendations

• Use email addresses on your own business domain.
• Do not use free webmail services such as Gmail, Yahoo, Outlook.com, AOL, or Hotmail.
• Configure your DNS records correctly before sending campaigns.
• Use an active and verified domain.
• Use descriptive sender names that recipients can easily recognise.

Best Practices

• Use a consistent sender email for customer communications.
• Verify your domain before sending large campaigns.
• Keep sender names consistent with your brand.
• Review sender email statuses regularly.
• Remove sender email addresses that are no longer required.

Troubleshooting

Can I use Gmail or Outlook.com as my sender email?

No. Free webmail addresses are not supported. Use an email address associated with your own business domain.

Why isn't my sender email available when creating a campaign?

Ensure the sender email has been added and its status shows as approved.

Why should I configure my own domain?

A properly configured domain helps authenticate your emails and improves overall deliverability.

My domain status is not active

Verify that the required DNS or nameserver configuration has been completed correctly before attempting to send campaigns.

Frequently Asked Questions

Can I add multiple sender email addresses?

Yes. You can add multiple business email addresses and choose the appropriate sender when creating a campaign.

Can different campaigns use different sender emails?

Yes. Any approved sender email can be selected when composing a campaign.

Is domain verification mandatory?

Using your own verified domain is strongly recommended because it helps improve sender reputation and email deliverability.

Can I remove a sender email?

Yes. Sender email addresses can be managed from the Sender Mailing section when they are no longer required.