Overview

This article answers some of the most frequently asked questions about managing your SPRL account. Whether you're updating your profile, securing your account, managing notifications, or reviewing login activity, you'll find quick answers here.

General Account Questions

How do I access my account settings?

After signing in, click your profile icon in the top-right corner and select My Account or Account Settings.

Can I update my profile information?

Yes. You can update information such as your name, company, address, GSTIN, mobile number, profile photo, timezone, and other supported profile details from your account settings.

Can I change my email address?

No. For security reasons, the primary email address used during registration cannot be changed after your account has been created.

Password & Security

How do I change my password?

Go to Account Settings → Security, enter your current password, choose a new password, and save your changes.

What if I forget my password?

Use the Forgot Password option on the sign-in page and follow the instructions sent to your registered email address.

Should I enable Two-Factor Authentication?

Yes. Two-Factor Authentication (2FA) adds an additional layer of security and is strongly recommended for all SPRL accounts.

Why should I use a strong password?

A strong, unique password helps protect your account from unauthorised access and reduces the risk of compromised credentials.

Email Verification

Why do I need to verify my email?

Email verification confirms that you own your registered email address and allows you to receive password reset instructions, security alerts, and other important account notifications.

I didn't receive the verification email. What should I do?

Check your Spam or Junk folder, ensure you entered the correct email address, and request another verification email if necessary.

Login Sessions

How can I view my recent login activity?

Open Account Settings → Security → Login Sessions to review your current session and recent login information.

I noticed an unfamiliar login. What should I do?

Immediately change your password, enable Two-Factor Authentication, review your account activity, and contact SPRL Support if you believe your account has been compromised.

Notifications

Can I choose which emails I receive?

Yes. Notification Preferences allow you to choose which product notifications you receive and how frequently they're delivered.

What notification frequencies are available?

Depending on the notification type, you can receive updates as All, Daily, or Weekly email notifications.

Account Deletion

Can I permanently delete my account?

Yes. You can request permanent account deletion from your account settings after completing any required verification steps.

Can a deleted account be recovered?

No. Account deletion is permanent and cannot be undone.

What happens to my wallet balance?

Any unused wallet balance is non-refundable. Review your balance before permanently deleting your account.

Billing & Account Information

Will updating my profile affect my products or subscriptions?

No. Updating your profile information does not affect your products, subscriptions, wallet balance, campaigns, or short URLs.

Can I change my account timezone?

Yes. Your timezone can be updated from your profile settings and is used when displaying reports, login history, analytics, and scheduled activities.

Can I change my account currency?

Supported account currencies are displayed within your profile settings where applicable.

Support

Where can I get help?

If you need assistance, you can contact SPRL Support through the Help Center, Live Chat, WhatsApp, Email, or the Contact Us page.

How do I report a security concern?

If you believe your account has been compromised, change your password immediately, enable Two-Factor Authentication, and contact SPRL Support as soon as possible.

Quick Security Checklist

Still Need Help?

If your question isn't answered here, visit the SPRL Help Center or contact our support team. We'll be happy to assist you with account management, security, billing, or any other questions related to your SPRL account.