Overview
A Contact Form allows visitors to send enquiries, request information, or get in touch with your business without exposing your email address. Using the SPRL Online Form Builder, you can create a professional contact form in just a few minutes by adding the required fields and publishing the form.
This guide explains how to create a basic contact form and share it with your customers.
Good to Know:
You can enhance your contact form with file uploads, digital signatures, ratings, videos, PDFs, personalized parameters, and other advanced features whenever required.
Before You Begin
Plan the information you want to collect from your visitors.
| Information | Recommended Field |
| Full Name | Short Input (Any Text) |
| Email Address | Short Input (Email) |
| Phone Number | Short Input (Telephone) |
| Subject | Short Input |
| Message | Long Text |
Steps to Create a Contact Form
- Navigate to Dashboard → Online Forms.
- Click Create New Form.
- Enter a name for your contact form.
- Add the required fields from the Form Builder.
- Configure the field labels and required settings.
- Customize the field attributes if needed.
- Save and publish the form.
- Share the generated Template Link with your visitors.
Recommended Fields
| Field | Required | Purpose |
| Name | Yes | Identify the visitor. |
| Email | Yes | Send replies. |
| Telephone | No | Allow phone follow-up. |
| Subject | No | Categorise enquiries. |
| Message | Yes | Collect the visitor's enquiry. |
Customize Your Fields
Each form field can be customised using the available Field Attributes.
| Attribute | Purpose |
| Input Type | Select the appropriate input format such as Email or Telephone. |
| Placeholder | Display helpful example text inside the field. |
| Minimum Length | Specify the minimum number of characters. |
| Maximum Length | Limit the amount of text users can enter. |
| Field Layout Size | Control how much horizontal space the field occupies. |
| Custom CSS | Apply additional styling to the field if required. |
Optional Enhancements
| Feature | Benefit |
| File Upload | Allow visitors to attach supporting documents. |
| Signature | Capture an electronic signature when required. |
| Plain Text | Add instructions or additional information. |
| Text Editor | Create formatted headings or descriptions. |
| YouTube Widget | Embed an instructional or promotional video. |
| PDF Embedder | Display brochures, manuals, or documents within the form. |
Publishing Your Form
Once your contact form has been created, it will appear in the Online Forms dashboard.
From there you can:
- Copy the Template Link.
- Open the published form.
- Edit the form when required.
- Duplicate the form.
- View submitted responses.
Best Practices
- Only request information that is necessary.
- Use the Email input type for email addresses.
- Keep the form short to encourage more submissions.
- Provide clear field labels and placeholders.
- Test the form before sharing it publicly.
- Review submissions regularly to respond promptly.
Troubleshooting
Visitors cannot submit the form
Check that all required fields have been completed and verify that the form has been published successfully.
Email addresses are entered incorrectly
Use the Email input type instead of a general text field for email addresses.
The form is difficult to complete on smaller screens
Review your field layout sizes and keep the number of required fields to a minimum.
I need to collect additional information
You can edit the form and add additional fields such as Dropdowns, Checkboxes, File Uploads, or Signature fields.
Frequently Asked Questions
Can I edit my contact form after publishing it?
Yes. You can update your form whenever necessary.
Can I upload files through a contact form?
Yes. Add a File Upload field if you want visitors to attach documents or images.
Can I collect phone numbers?
Yes. Use the Telephone input type for phone number fields.
Can I include videos or PDF documents in my form?
Yes. Use the YouTube and PDF Embedder widgets to provide additional information to visitors.
Learn More:
Continue with Create Lead Capture Forms to learn how to build forms that collect and qualify potential customers for your sales and marketing campaigns.
Tip: A contact form with five or fewer essential fields is usually quicker to complete and often results in higher submission rates while still collecting the information needed to respond effectively.