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Online Forms

Creating Survey Forms

Collect customer feedback using surveys.

4 min read 30 Jul 2026 44 Views

Overview

Survey Forms help you collect feedback, opinions, ratings, and responses from customers, employees, students, or event attendees. SPRL Online Forms includes dedicated survey fields such as Star Rating and Scale Rating, along with standard form fields, allowing you to build simple or detailed surveys without coding.

Survey responses are automatically stored in the Leads dashboard, where you can review individual submissions and export the collected data for further analysis.

Good to Know:
A survey can include both survey-specific fields and regular form fields. For example, you can ask respondents to rate your service using a Star Rating while also collecting written feedback in a Long Text field.

Common Survey Use Cases

Survey Type Purpose
Customer Satisfaction Measure customer experience after a purchase or service.
Product Feedback Collect opinions about products or new features.
Employee Feedback Gather workplace suggestions and feedback.
Event Evaluation Understand attendee satisfaction after an event.
Training Assessment Evaluate courses, workshops, or training sessions.

Steps to Create a Survey Form

  1. Navigate to Dashboard → Online Forms.
  2. Click Create New Form.
  3. Enter a name for your survey.
  4. Add the required survey and form fields.
  5. Configure field labels and required options.
  6. Customize the layout and field attributes.
  7. Save and publish the survey.
  8. Share the generated Template Link with respondents.

Survey Fields Available

Field Purpose
Star Rating Allow respondents to rate an experience using stars.
Scale Rating Collect responses using a numerical rating scale.
Long Text Capture detailed comments and suggestions.
Dropdown Provide predefined answer choices.
Radio Button Select one answer from multiple options.
Checkboxes Allow respondents to select multiple answers.

Recommended Survey Structure

Section Suggested Fields
Respondent Information Name and Email (optional).
Overall Rating Star Rating or Scale Rating.
Specific Questions Radio Buttons, Checkboxes, or Dropdowns.
Additional Feedback Long Text.
Thank You Message Plain Text or Text Editor.

Enhance Your Survey

You can make surveys more informative by including additional content and widgets.

Component Benefit
Plain Text Provide instructions or section headings.
Text Editor Display formatted content.
YouTube Widget Embed a video before survey questions.
PDF Embedder Display documents for respondents to review.
Social Share Encourage respondents to share the survey.

Viewing Survey Responses

Every completed survey is stored in the Leads dashboard for review and reporting.

Feature Description
View Data Review individual survey responses.
Filter Display responses for a selected survey form.
Today's Leads View submissions received today.
Export Download selected responses.
Export All Export all responses from the selected survey.

Best Practices

  • Keep surveys focused on a single objective.
  • Use clear and concise questions.
  • Avoid asking for unnecessary personal information.
  • Combine rating fields with comment fields to understand the reasons behind ratings.
  • Test the survey before sharing it.
  • Review responses regularly and act on the feedback received.

Troubleshooting

Few respondents complete the survey

Reduce the number of questions and focus only on information that supports your survey objectives.

Responses are too brief

Include a Long Text field to encourage respondents to provide additional comments or suggestions.

I cannot find survey responses

Open the Leads dashboard and select the appropriate survey form before viewing submissions.

I need to share additional information before asking questions

Use Plain Text, Text Editor, YouTube, or PDF Embedder components to provide instructions or supporting content.

Frequently Asked Questions

Can I combine survey fields with regular form fields?

Yes. Survey Forms support both dedicated survey fields and standard form fields within the same form.

Can I collect written feedback as well as ratings?

Yes. Combine Star Rating or Scale Rating with a Long Text field to collect detailed feedback.

Where are survey responses stored?

All survey submissions are available in the Leads dashboard for viewing and exporting.

Can I export survey responses?

Yes. You can export selected responses or all responses from the survey.

Learn More:
Continue with Customize Form Fields to learn how to configure field types, placeholders, layouts, dynamic parameters, CSS styling, and other field attributes.
Tip: Surveys with fewer, well-structured questions generally achieve higher completion rates. Include one or two rating questions followed by an optional comments field to collect both measurable feedback and useful suggestions.

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