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Online Forms

Manage Form Responses

View, search and export submitted responses.

Overview

Every submission received through your Online Forms is stored in the Leads dashboard, making it easy to review, search, filter, export, and manage form responses from a central location.

Whether you are collecting contact enquiries, registrations, surveys, or lead capture forms, the Leads dashboard provides a complete view of all submitted responses, along with useful information such as submission date, IP address, and uploaded documents.

Good to Know:
Responses from all Online Forms are stored together. Simply select a specific form from the filter to view submissions for that form only.

Opening the Leads Dashboard

  1. Navigate to Dashboard → My Drive → Leads.
  2. Select the required form from the Custom Lead Forms dropdown.
  3. Click Search.
  4. Review the submitted responses.

Dashboard Summary

The dashboard displays an overview of your forms and submissions before listing individual responses.

Statistic Description
Web Forms Total number of available online forms.
Total Leads Total submissions received.
Today's Leads Responses received today.
Exported Number of exported records.

Filtering Form Responses

Use the available filters to quickly locate the responses you want to review.

Filter Purpose
Today View responses received today.
Yesterday View responses received yesterday.
All Leads Display every submission.
Custom Lead Forms Select a specific form to view its submissions.
Search Load responses for the selected form.

Understanding the Response List

Each row in the response table represents a single form submission.

Column Description
IP Address IP address from which the form was submitted.
User Data Open the complete submitted response.
Location Approximate location associated with the submission.
CPL Displays the submission type.
Date Date the response was received.

Viewing Individual Responses

To review a complete submission:

  1. Locate the required record.
  2. Click View Data.
  3. Review all submitted field values.
  4. Download any uploaded documents if applicable.

Exporting Responses

The Leads dashboard includes several export options for reporting and record keeping.

Option Description
Export Download the selected submissions.
Export All Download every submission for the selected form.
Export Documents Download files uploaded through File Upload fields.
Delete Remove selected submissions.

Working with Uploaded Files

If your form includes a File Upload field, submitted documents are stored alongside the form response.

Feature Benefit
View Submission Review uploaded files together with the response.
Export Documents Download uploaded files for offline use.

Best Practices

  • Review new submissions regularly.
  • Filter responses by form when managing multiple campaigns.
  • Export important responses periodically for backup.
  • Download uploaded documents when required.
  • Delete unwanted records only after confirming they are no longer needed.
  • Respond to enquiries promptly to improve customer experience.

Troubleshooting

I cannot find a response

Ensure you have selected the correct form from the Custom Lead Forms dropdown and clicked Search.

The response list is empty

Check whether the selected time filter (Today or Yesterday) is excluding older submissions. Switching to All Leads displays every available response.

I cannot download uploaded files

Verify that the form includes a File Upload field and use the Export Documents option to download submitted files.

I accidentally deleted a submission

Carefully review selected records before deleting them, as deleted submissions may not be recoverable.


Frequently Asked Questions

Where are form responses stored?

All submissions are stored in the Leads dashboard.

Can I view responses for only one form?

Yes. Select the required form from the Custom Lead Forms dropdown and click Search.

Can I export all submissions?

Yes. Use the Export All option to download all responses for the selected form.

Can I download uploaded files separately?

Yes. Use the Export Documents option to download files submitted through File Upload fields.


Learn More:
Continue with Form Notifications to learn how to stay informed about new form submissions and manage notification settings.
Tip: If you manage multiple forms, give each form a clear, descriptive name. This makes it much easier to filter submissions, export the correct data, and locate responses when your number of forms grows.

Need more help?

Our support team is always happy to assist you.

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