Overview

This article answers the most frequently asked questions about SPRL pricing, wallet billing, subscriptions, payments, invoices, and supported currencies.

Frequently Asked Questions

Which currencies does SPRL support?

SPRL currently supports INR, USD, EUR, and GBP for eligible accounts.

Does every SPRL service use wallet billing?

No. Some services use the pay-as-you-go wallet, while others are available through subscription plans or service packages.

Which services currently use the wallet?

The wallet is used for URL Shortener usage, additional Email Marketing usage after subscription limits, and automatic renewal of WhatsApp Business API subscriptions when Auto Renewal is enabled.

How do I add money to my wallet?

Navigate to Dashboard → Account → Wallet, enter the recharge amount, complete the payment, and your wallet balance will be updated after a successful transaction.

Can I receive Bonus Credits?

Yes. Eligible recharge offers may include promotional Bonus Credits. Available offers are displayed on the Wallet page and are subject to applicable terms.

Can Bonus Credits expire?

Yes. Promotional Bonus Credits may have validity or expiry conditions depending on the offer.

Does Wallet Money expire?

No. Wallet Money does not expire.

Are wallet recharges refundable?

No. Wallet recharge amounts are non-refundable.

When is GST charged?

GST is applied to eligible service usage. Wallet recharges themselves do not generate GST invoices.

When are GST invoices generated?

Monthly Tax Invoices are generated after the billing period based on your actual eligible service usage.

Where can I download my invoices?

Navigate to Dashboard → Account → Wallet → Monthly Tax Invoices to download available GST invoices. Recharge receipts are available in the Recharge History section.

What happens if my wallet balance is insufficient?

Eligible wallet-based services may be interrupted until you recharge your wallet with sufficient funds.

Can my WhatsApp Business API subscription renew automatically?

Yes. If Auto Renewal is enabled and your wallet has sufficient balance, your subscription renewal is processed automatically.

How can I review my wallet transactions?

You can view Recharge History, Wallet Money Usage, Bonus Credit Usage, and Monthly Tax Invoices from the Wallet section.

Can I change my account currency later?

Your account currency is selected during account setup and may not be changeable afterwards. Contact SPRL Support if you require assistance.

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