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Pricing & Billing

Refund Policy

Understand SPRL's cancellation and refund policy, including wallet recharge restrictions, eligible refunds, and non-refundable cases.

3 min read 31 Jul 2026 41 Views

Overview

SPRL is committed to providing transparent and reliable services with complete customer satisfaction. This Refund Policy explains when cancellations and refunds may be requested and identifies transactions that are not eligible for refunds.

Cancellation Policy

  • Cancellation requests must be submitted within 7 days of purchase.
  • Requests can be made through the Contact Us page.
  • Wallet recharges are not eligible for cancellation.

Refund Policy

Refunds may be considered only for direct service purchases that have not been consumed and have not been deducted from the wallet.

Important: All wallet recharge amounts are strictly non-refundable under any circumstances.

Mode of Refund

  • Approved refunds are processed to the original payment method.
  • Credit card refunds are credited back to the same card.
  • Payment gateway refunds are made to the original source account.

Non-Refundable Cases

Case Refund Eligibility
Wallet Recharges Not Refundable
Used or Partially Used Services Not Refundable
Account Suspension Due to Policy Violations Not Refundable
Change of Mind or Business Decisions Not Refundable
Misunderstanding of Product Functionality Not Refundable

Policy Updates

This policy may be updated periodically. Any updates published by SPRL apply only to future transactions and do not affect completed purchases.

How to Request a Refund

  1. Review this Refund Policy to confirm your purchase is eligible.
  2. Submit your request through the Contact Us page within 7 days of purchase.
  3. Include your order or transaction details to help us process your request.
  4. Our team will review the request and notify you of the outcome.

Frequently Asked Questions

Can I cancel a wallet recharge?

No. Wallet recharge transactions cannot be cancelled.

Are wallet recharge amounts refundable?

No. All wallet recharge amounts are strictly non-refundable.

How are approved refunds processed?

Approved refunds are returned to the original payment method used for the purchase.

Can I get a refund for services I have already used?

No. Used or partially used services are not eligible for refunds.

Learn More
For wallet-related billing information, see How Wallet Billing Works and GST & Tax Information.
Tip
Before purchasing any SPRL service or recharging your wallet, review the applicable pricing, billing, and refund policies to ensure they meet your business requirements.

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GST & Tax Information
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