Overview
Following a few simple wallet management practices can help ensure uninterrupted access to eligible SPRL services, simplify billing, and make it easier to track your service usage.
This guide highlights recommended practices for managing your Wallet Money, Bonus Credits, and billing activities efficiently.
Maintain a Healthy Wallet Balance
- Recharge your wallet before your balance becomes too low.
- Maintain sufficient funds if you regularly use pay-as-you-go services.
- Review your wallet balance before starting large campaigns or high-volume usage.
Monitor Your Wallet Activity
Regularly review your wallet activity to understand how your balance is being used.
Navigate to:
Dashboard → Account → Wallet
Review the following sections regularly:
| Section | Purpose |
| Recharge History | Verify successful wallet recharges. |
| Wallet Money Usage | Monitor service-wise deductions. |
| Bonus Credit Usage | Track promotional credit usage. |
| Monthly Tax Invoices | Download invoices for accounting and tax records. |
Understand Your Balances
| Balance Type | Recommendation |
| Wallet Money | Keep sufficient prepaid balance for eligible services. |
| Bonus Credit | Use promotional credits before they expire, where applicable. |
| Total Available | Review regularly before using wallet-based services. |
Manage Automatic Renewals
- If you have WhatsApp Business API Auto Renewal enabled, maintain sufficient wallet balance before the renewal date.
- Review your wallet regularly to avoid renewal failures caused by insufficient funds.
Review Billing Records
- Download your Monthly Tax Invoices regularly.
- Keep recharge receipts for payment records.
- Review wallet deductions periodically to understand your service usage.
Know Your Billing Rules
- Wallet recharges are prepaid deposits.
- Wallet recharge amounts are non-refundable.
- GST invoices are generated for actual eligible service usage, not when you recharge your wallet.
- Only eligible services use wallet billing.
Frequently Asked Questions
How often should I check my wallet?
If you regularly use wallet-based services, reviewing your wallet activity and balance periodically helps prevent service interruptions.
Why should I monitor Bonus Credits?
Bonus Credits may be promotional and can have validity or expiry conditions depending on the applicable offer.
Why should I download Monthly Tax Invoices?
Monthly invoices help maintain accurate accounting records and simplify tax compliance.
What is the easiest way to avoid service interruptions?
Keep sufficient wallet balance, monitor usage regularly, and ensure adequate funds are available before automatic subscription renewals.
Learn More
Review the Billing & Pricing articles to learn more about wallet billing, usage charges, GST invoices, refunds, and payment management.
Tip
A quick monthly review of your wallet balance, recharge history, usage records, and tax invoices can help you avoid payment issues, maintain uninterrupted services, and keep accurate financial records.