Overview
WhatsApp Campaigns allow you to send approved template messages to one or more recipients using the official WhatsApp Business Platform. With SPRL, you can create campaigns, select your contacts, monitor delivery status, and review campaign analytics from a single dashboard.
Before creating your first campaign, ensure your WhatsApp Business Account is connected and activated, and that you have at least one approved WhatsApp template.
Good to Know:
Campaigns support bulk messaging, media messages, delivery tracking, read receipts, reply tracking, scheduling, and campaign analytics.
Before You Start
Make sure the following requirements have been completed:
- Your WhatsApp Business Account is connected.
- Your phone number has been verified and activated.
- You have an active subscription.
- You have at least one approved WhatsApp template.
- Your recipient contacts have been added or imported.
Create a New Campaign
- Navigate to Dashboard → WhatsApp → Campaigns.
- Click Create Campaign.
- Enter a descriptive campaign name.
- Select the WhatsApp Business Account to use.
- Select an approved WhatsApp template.
- Choose the recipients or contact groups.
- Review the campaign details.
- Send the campaign or schedule it for a later time.
Campaign Information
| Setting | Description |
| Campaign Name | A descriptive name used to identify the campaign. |
| WhatsApp Account | Select the connected WhatsApp Business Account. |
| Template | Select an approved WhatsApp template. |
| Recipients | Select contacts or contact groups. |
| Schedule | Send immediately or schedule for a future date and time. |
Select Your Recipients
Campaigns can be sent to individual contacts or groups of contacts that have already been added to your account.
| Recipient Source | Description |
| Individual Contacts | Select one or more contacts. |
| Contact Groups | Send messages to an entire contact group. |
| Imported Contacts | Use contacts that were previously imported using CSV. |
Campaign Features
| Feature | Description |
| Bulk Messaging | Send template messages to multiple recipients. |
| Media Messages | Send supported media through approved templates. |
| Campaign Scheduler | Schedule campaigns for a future date and time. |
| Delivery Tracking | Monitor whether messages were delivered. |
| Read Receipts | View when recipients have read messages. |
| Reply Tracking | Monitor customer replies to campaign messages. |
| Campaign Analytics | Review campaign performance after sending. |
After Sending
Once your campaign has been sent, you can monitor its performance from the Campaigns and Analytics sections.
| Metric | Description |
| Sent | Messages successfully submitted for delivery. |
| Delivered | Messages successfully delivered to recipients. |
| Read | Messages opened by recipients. |
| Replies | Customer responses received. |
Best Practices
- Use clear and descriptive campaign names.
- Verify your contact list before sending.
- Always select the correct approved template.
- Schedule campaigns during appropriate business hours when required.
- Monitor campaign performance after sending.
- Review delivery and read statistics to measure engagement.
Troubleshooting
I cannot create a campaign
Ensure your WhatsApp Business Account has been connected, verified, and activated before creating campaigns.
I cannot select a template
Only approved WhatsApp templates are available for use in campaigns.
My contacts are not available
Verify that your contacts have been added or imported successfully before creating the campaign.
Can I schedule campaigns?
Yes. Campaign scheduling is supported, allowing you to send messages at a future date and time.
Frequently Asked Questions
Can I send messages to multiple contacts at once?
Yes. Campaigns support bulk messaging using your selected contacts or contact groups.
Do campaigns support media?
Yes. Media messages can be sent using supported WhatsApp templates.
Can I schedule a campaign?
Yes. You can schedule campaigns instead of sending them immediately.
Where can I monitor campaign performance?
Campaign performance can be reviewed from the Campaigns section and the Analytics dashboard.
Learn More:
Continue with WhatsApp Template Messages Explained to learn how templates work, when they are required, and how to create and manage them.
Tip: Before sending a large campaign, send a test message to yourself or a small group of contacts to confirm that the selected template, variables, and media appear as expected.