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WhatsApp Business API

Getting Started with WhatsApp Business API

Learn how to connect and start using the WhatsApp Business API.

Overview

SPRL WhatsApp Business API enables businesses to communicate with customers using the official WhatsApp Business Platform. You can send template messages, create campaigns, manage contacts, monitor delivery status, use REST APIs, and integrate webhooks from a single dashboard.

Before sending your first campaign, you need to complete a few setup steps, including connecting your WhatsApp Business Account, verifying your number, and activating your account.

Good to Know:
Once your account setup is complete, you can start creating templates, importing contacts, sending campaigns, using the API, and viewing message analytics from your dashboard.

Prerequisites

Before using the WhatsApp Business API, ensure you have:

  • An active SPRL account.
  • An active WhatsApp Business API subscription.
  • A WhatsApp Business Account.
  • A phone number that will be connected to WhatsApp Business API.

Complete the Getting Started Checklist

Navigate to Dashboard → WhatsApp → WhatsApp Accounts and complete each setup step shown on the Getting Started page.

Step Description
Connect Number Connect your WhatsApp Business Account to SPRL.
Verify Number Verify your phone number using the Meta verification process.
Activate Number Activate your number so it can send and receive WhatsApp Business messages.
Webhook Configuration SPRL automatically configures your webhook for message and delivery updates.
Ready to Send Your account is ready for templates, campaigns, chats, and API messaging.
Meta Billing Add a payment method in Meta Business Manager for conversation charges.

Explore the Dashboard

After your account is connected, the WhatsApp dashboard provides access to all available features.

Section Purpose
WhatsApp Accounts Manage connected WhatsApp Business Accounts.
Templates Create and manage WhatsApp message templates.
Contacts Import, organise, and manage recipient contacts.
Campaigns Create and monitor WhatsApp campaigns.
Chats View customer conversations.
Subscription Manage your subscription, billing history, and plan features.
API Campaigns Manage campaigns created through the API.
API Calls Review API request activity.
Webhook Configure webhook settings if supported by your subscription.

Create Your First Campaign

  1. Complete the Getting Started checklist.
  2. Create or select an approved WhatsApp template.
  3. Import or add your contacts.
  4. Create a new WhatsApp campaign.
  5. Select your template and recipients.
  6. Review the campaign details.
  7. Send the campaign.

Subscription Features

Available features depend on your selected subscription plan.

Feature Availability
WhatsApp Accounts Based on your selected subscription plan.
Campaigns Available on all subscription plans.
Analytics Dashboard Available on all subscription plans.
REST API Access Available on all subscription plans.
Contacts Available on all subscription plans.
Templates Available on all subscription plans.
Webhooks Available on supported subscription plans.

Understanding Billing

Your WhatsApp Business API account includes two separate billing components.

Charge Description
SPRL Subscription Your monthly or yearly subscription for platform features.
Meta Conversation Charges Conversation fees billed separately by Meta based on your WhatsApp Business Account usage.

Multi-Device Access

You can sign in to your SPRL account from multiple computers or devices using the same account credentials, making it convenient to access your WhatsApp dashboard wherever you work.


Best Practices

  • Complete every setup step before sending your first campaign.
  • Verify your connected phone number successfully.
  • Add a payment method in Meta Business Manager before sending messages.
  • Keep your contact list organised.
  • Review your subscription features before enabling advanced functionality.
  • Monitor campaign performance from the Analytics dashboard.

Troubleshooting

My account is not ready to send messages

Review the Getting Started checklist and complete any remaining setup steps, including number verification and activation.

Why can't I access Webhooks?

Webhook configuration is available on supported subscription plans. Check your current subscription features from the Subscription page.

Do I need Meta billing?

Yes. Meta conversation charges are billed separately through your Meta Business Account and require a valid payment method.

Can I log in from multiple computers?

Yes. You can access your SPRL account from multiple devices using your account credentials.


Frequently Asked Questions

Is this the official WhatsApp Business API?

Yes. SPRL uses the official WhatsApp Business Platform.

When can I send my first campaign?

After your account setup is complete, your number is activated, and you have an approved template and recipient contacts.

Does the subscription include Meta conversation charges?

No. Meta conversation charges are billed separately according to Meta's pricing.

Can I use the REST API?

Yes. REST API access is available as part of the platform.


Learn More:
Continue with How to Create Your First WhatsApp Campaign to learn how to import contacts, select templates, and send your first WhatsApp campaign.
Tip: Complete the entire Getting Started checklist before creating campaigns. A fully configured account helps ensure your templates, campaigns, API requests, and message delivery work as expected.

Need more help?

Our support team is always happy to assist you.

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