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Track delivery, reads and campaign performance.
The Campaign Analytics dashboard helps you monitor the performance of every WhatsApp campaign. It provides real-time delivery statistics, message status updates, campaign timelines, recipient-level tracking, and detailed message information so you can measure campaign performance and identify delivery issues.
Each campaign includes an analytics summary, processing timeline, recipient list, and message details, allowing you to monitor campaigns from creation through final delivery.
The top section displays an overview of the campaign and its current progress.
| Statistic | Description |
|---|---|
| Total | Total recipients included in the campaign. |
| Accepted | Messages accepted for processing. |
| Sent | Messages successfully sent. |
| Delivered | Messages delivered to recipients. |
| Read | Messages opened by recipients. |
| Replied | Recipients who responded. |
| Failed | Messages that could not be delivered. |
| Rejected | Messages rejected during processing. |
Each campaign contains detailed information about how it was created.
| Field | Description |
|---|---|
| Campaign ID | Unique identifier for the campaign. |
| Template | The WhatsApp template used. |
| Category | Template category used for the campaign. |
| Contact Source | The selected recipient source. |
| Scheduled At | Scheduled sending time, if applicable. |
| Created On | Date and time the campaign was created. |
| Last Modified | Most recent update to the campaign. |
The campaign timeline shows each stage of the campaign lifecycle.
| Status | Description |
|---|---|
| Created | The campaign has been created. |
| Draft | The campaign is being prepared. |
| Queued | The campaign is waiting to be processed. |
| Completed | The campaign has finished processing. |
The lower section of the analytics page displays message-level information for each recipient.
| Column | Description |
|---|---|
| Message ID | Unique identifier for the individual message. |
| Phone | Recipient's phone number. |
| Status | Current message status. |
| Message | Preview of the sent message. |
| Error | Error details, if available. |
| Time | Message processing time. |
| Action | View detailed message information. |
Selecting View opens a detailed message window containing delivery information and the message content.
| Information | Description |
|---|---|
| Phone Number | Recipient's WhatsApp number. |
| Current Status | Latest message status. |
| Accepted Time | When the message entered processing. |
| Sent Time | When the message was sent. |
| Delivered Time | When delivery was confirmed. |
| Read Time | When the recipient opened the message, if available. |
| Replied Time | When the recipient responded, if applicable. |
| Message Preview | Displays the message exactly as it was sent. |
Campaign analytics can be exported for reporting and record keeping.
| Feature | Description |
|---|---|
| Export CSV | Download recipient-level campaign data in CSV format. |
| Refresh | Reload campaign statistics and progress. |
Large campaigns are processed gradually. Refresh the analytics page to monitor progress.
Open the individual message details to review the message status and any available error information.
Accepted messages have entered processing, while delivered messages have successfully reached the recipient's device.
Yes. Use the Export CSV option to download campaign analytics.
Yes. Campaign analytics include accepted, sent, delivered, read, replied, failed, and rejected message statistics.
Yes. Select the View action to display detailed information for a specific message.
Yes. Campaign reports can be exported using the Export CSV option.
Yes. You can refresh the page to view the latest campaign progress and message statistics.
Our support team is always happy to assist you.
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