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Learn what Sent, Delivered, Read and Failed mean.
Every WhatsApp message progresses through one or more delivery stages after it is sent. Understanding these message statuses helps you monitor campaign performance, identify delivery issues, and determine whether recipients have received, read, or responded to your messages.
SPRL displays message status at both the campaign level and the individual recipient level, allowing you to track every message from processing through to its final outcome.
| Status | Description |
|---|---|
| Accepted | The message has been accepted for processing. |
| Sent | The message has been sent from the platform. |
| Delivered | The message has been successfully delivered to the recipient. |
| Read | The recipient has opened the message. |
| Replied | The recipient has responded to the message. |
| Failed | The message could not be delivered successfully. |
| Rejected | The message was rejected during processing and was not delivered. |
A successfully delivered message generally follows this sequence:
| Step | Status |
|---|---|
| 1 | Accepted |
| 2 | Sent |
| 3 | Delivered |
| 4 | Read (if available) |
| 5 | Replied (if the recipient responds) |
Selecting View for an individual message displays detailed tracking information.
| Information | Description |
|---|---|
| Phone Number | The recipient's WhatsApp number. |
| Current Status | The latest delivery status. |
| Accepted At | Time the message entered processing. |
| Sent At | Time the message was sent. |
| Delivered At | Time delivery was confirmed. |
| Read At | Time the recipient opened the message, when available. |
| Replied At | Time the recipient responded, if applicable. |
| Message ID | Unique identifier for the message. |
| Error | Displays error information when a message fails. |
The campaign summary displays totals for each message status.
| Statistic | Meaning |
|---|---|
| Total | Total number of messages in the campaign. |
| Accepted | Messages accepted for processing. |
| Sent | Messages transmitted. |
| Delivered | Messages successfully delivered. |
| Read | Messages opened by recipients. |
| Replied | Recipients who responded. |
| Failed | Messages that could not be delivered. |
| Rejected | Messages rejected during processing. |
| Possible Cause | Recommendation |
|---|---|
| Invalid recipient information | Verify the recipient's phone number. |
| Template unavailable | Use an approved WhatsApp template. |
| Processing issue | Review the message details for additional information. |
The message has entered processing. Refresh the Campaign Tracking page to check for the latest status updates.
A sent message has left the platform but delivery has not yet been confirmed. Continue monitoring the message status for updates.
A message must first be delivered before it can be marked as read. Read status is only available after the recipient opens the message.
Click View beside the recipient to open the Message Details window and review timestamps, message ID, and any available error information.
Accepted means the message has entered processing, while Sent indicates it has been transmitted from the platform.
Delivered confirms that the message has successfully reached the recipient.
Yes. When available, the Read status and timestamp are displayed in the Message Details window.
Open the Message Details window to review the current status and any available error information.
Our support team is always happy to assist you.
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