Overview

The Contacts module helps you organise the recipients for your WhatsApp campaigns and API messaging. You can add contacts individually, import contacts in bulk using a CSV file, organise them into groups, assign tags, and filter contacts for easier campaign management.

A well-organised contact list makes it easier to target the right audience and manage large messaging campaigns efficiently.

Open the Contacts Dashboard

1. Navigate to Dashboard → WhatsApp → Contacts.
2. View your contact summary.
3. Use the available filters to locate contacts.
4. Add new contacts or import them in bulk.

Dashboard Overview

The Contacts dashboard provides a quick overview of your contact database.

Add a Contact

1. Navigate to Dashboard → WhatsApp → Contacts.
2. Click Add Contact.
3. Select the WhatsApp Account.
4. Enter the contact name.
5. Enter the phone number.
6. Optionally add tags, source, contact group, and state.
7. Save the contact.

Contact Information

Import Contacts Using CSV

You can import multiple contacts at once using a CSV file.

1. Click Import.
2. Select your CSV file.
3. Choose the WhatsApp Account.
4. Optionally enter a Source.
5. Select a Contact Group if required.
6. Optionally enter a State.
7. Start the import.

Organise Your Contacts

Filter Contacts

The Contacts dashboard includes several filters to quickly locate recipients.

Export Contacts

You can export your contacts whenever you need a backup or want to use the data elsewhere.

Best Practices

• Keep phone numbers accurate and up to date.
• Use contact groups for different audiences or campaigns.
• Apply tags consistently to simplify filtering.
• Record the contact source whenever possible.
• Use CSV import for large contact lists.
• Export your contact list periodically as a backup.

Troubleshooting

My CSV import failed

Verify that your CSV follows the required format (name, phone, tags) and does not exceed the maximum supported number of records.

I cannot find a contact

Use the phone search or adjust the Group, Tag, and Source filters before searching again.

I need to organise my contacts better

Create contact groups and apply meaningful tags to make future campaigns easier to manage.

Can I add contacts one by one?

Yes. Use the Add Contact button to manually create individual contacts.

Frequently Asked Questions

How many contacts can I import at once?

You can import up to 50,000 contacts in a single CSV file.

Can I organise contacts into groups?

Yes. Contacts can be assigned to groups during manual entry or CSV import.

Can I add tags to contacts?

Yes. Tags help organise and filter contacts for campaigns.

Can I export my contacts?

Yes. The Contacts dashboard includes an Export option for downloading your contact list.